Fx30 Privacy Policy – Malaysian User Data Protection

Fx30 collects various types of personal information from users when they register, use the platform, or interact with our services. This data collection is necessary to ensure a smooth, secure, and personalised experience across our platform. We only collect information that is strictly needed for the purposes set out in this policy and do not collect data in excess of what is required.

Account Information: At registration, we collect your full name, email address, phone number, date of birth, and encrypted password. This information is used to verify your identity, enable secure login, and confirm that you meet the minimum age requirement for the fx30 platform. You are responsible for ensuring all information provided is accurate and kept up to date.

Device & Browser Information: We automatically collect technical data including device type, operating system, browser version, IP address, and app performance metrics. This information helps us diagnose technical issues, optimise platform performance across different mobile devices, and identify suspicious activity. Device data is not used to personally identify users unless combined with account information.

Payment Information (MYR): To process deposits and withdrawals in Malaysian Ringgit (RM), we collect the necessary information such as bank account numbers, account holder names, and transaction details. fx30 does not directly store any credit card information or banking passwords — all financial transactions are processed through licensed payment gateways that comply with international security standards. Transaction records are retained for audit, legal compliance, and dispute resolution purposes.

Usage Data: We record in-platform activity such as games played, bet amounts, session duration, and interactions with platform features. This data is analysed on an aggregate basis to improve product quality and better personalise the user experience. You may request a review or deletion of your usage data records through our designated support channels.

All information collected by fx30 is used solely for lawful, transparent purposes directly related to delivering our platform services to users in Malaysia. We do not use user data for third-party commercial purposes without your explicit consent. The following are the primary purposes for which we use the data we collect.

• Account Verification & Security: Ensuring only legitimate account owners can access their accounts, detecting suspicious login attempts, and implementing two-factor authentication where required.
• Transaction Processing: To process MYR deposits and withdrawals accurately and promptly, and to maintain complete financial records for accounting and compliance purposes.
• Product Improvement: Analysing usage patterns to improve the interface, reduce technical disruptions, and introduce new features that Malaysian users need.
• Service Communications: Sending important account notifications, terms updates, security alerts, and relevant promotional information via email or in-app notifications.
• Legal Compliance: To fulfil legal obligations in Malaysia, including anti-money laundering (AML) requirements, identity verification (KYC), and reporting to the relevant authorities where required.
• Customer Support: To enable the fx30 support team to resolve complaints, disputes, or technical queries more quickly and accurately using relevant account activity records.

Fx30 only processes your personal data on valid legal grounds — namely the fulfilment of a contract, the platform's legitimate interests, or explicit consent you have provided. You have the right to withdraw your consent at any time by contacting our support team.

Fx30 uses cookies and similar tracking technologies to enhance platform functionality, remember user preferences, and analyse website traffic on an aggregate basis. Cookies are small text files stored on your device when you visit our platform, and they help us deliver a smoother, more personalised experience to every user.

We use several categories of cookies. Essential Cookies required for core platform functions such as login session authentication, game basket management, and transaction security — without these cookies, the platform cannot function properly. Performance Cookies collects information on how users interact with our platform, such as pages visited and time spent, to help us improve the overall user experience. Functional Cookies allows the platform to remember your preferences such as language, display settings, and login information for a more convenient experience on return visits.

You can manage and control cookie settings through your internet browser at any time. However, disabling certain cookies may affect the functionality of some fx30 platform features. fx30 does not use cookies to track your activity on third-party websites unrelated to our platform. Any data collected through cookies is treated with the same level of protection as other personal information.

Fx30 stores all user personal data on secure servers with multi-layered protection, including 256-bit SSL encryption during data transmission and AES encryption at rest. We enforce strict access controls whereby only authorised personnel can access user data, and every access is logged for security audit purposes. Our server infrastructure is periodically audited by independent third parties to ensure security standards are consistently met.

Data retention periods vary depending on the type of information and applicable legal requirements. Active account data is kept for the duration of the account and up to 7 years after account closure to meet Malaysian legal requirements for financial records. Usage data not linked to personal identities may be retained longer for analytics and product improvement purposes. Once the retention period expires, data will be securely deleted or anonymised using approved procedures.

While fx30 takes every reasonable measure to protect your data, no system can guarantee absolute security. In the event of a data breach that may affect your personal information, fx30 will notify you via your registered email within the timeframe required by applicable Malaysian law. You are also advised to use a strong password and never share your login credentials with anyone to safeguard your own account.

Fx30 does not sell, rent, or trade users' personal information to any third party for commercial purposes. Your privacy is our priority, and any data sharing that takes place is limited, controlled, and based solely on legitimate need. We ensure that every third party involved in processing our users' data is bound by strict data protection agreements.

User information may be shared in the following limited circumstances: Payment Service Providers that are licensed and approved require minimum transaction information to securely process your MYR deposits and withdrawals. Technical Service Providers such as cloud infrastructure providers and analytics services may access data in a limited capacity to support platform operations, subject to binding confidentiality agreements. Legal Authorities in Malaysia may receive necessary information where fx30 is required to do so by court order, writ, or other valid legal requirement.

In the event of a business merger or acquisition, user data may be transferred as part of the business assets; however, users will be notified in advance and a comparable privacy policy will continue to be upheld. fx30 does not share user data across international borders unless there is a legitimate technical necessity and equivalent data protection exists at the destination.

As a registered fx30 platform user in Malaysia, you have clear and enforceable rights over the personal data we hold about you. fx30 fully respects these rights and provides straightforward mechanisms for you to exercise them. Any request relating to user rights will be processed within 14 business days from the date we receive a complete request.

• Right to Access: You have the right to request a copy of all personal data we hold relating to your account, including transaction records, activity logs, and profile information. This request can be made via our support email, and we will provide a comprehensive data report in a readable format.
• Right to Rectification: If you believe any personal information we hold about you is inaccurate or out of date, you have the right to request a correction promptly. Basic details such as your phone number and email address can be updated directly through your account settings, while other changes will need to be verified through our support team.
• Right to Erasure: Under certain circumstances, you have the right to request deletion of your personal data from our systems. However, this right is subject to our legal record-keeping obligations — data required for legal compliance cannot be deleted until the mandatory retention period has expired.
• Right to Object to Processing: You may object to the processing of your data for direct marketing purposes at any time by contacting our support team or unsubscribing from marketing communications via the link provided in our emails.
• Data Portability: You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider, subject to technical feasibility and security requirements.

To exercise any of the rights above, please contact the fx30 support team at [email protected], stating the type of request and your account details. We may require additional identity verification before processing any request to protect the security of your data.

Fx30 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, the latest Malaysian legal requirements, or technological developments that affect how we process user information. Users will be notified of any material changes via their registered email or a prominent in-platform notification at least 14 days before the changes take effect.

We encourage you to review this Privacy Policy page periodically to stay informed about how we handle your personal data. The "Effective Date" at the top of this page indicates when this Privacy Policy was last updated. Continued use of the fx30 platform after any changes to the Privacy Policy are published will be considered your acceptance of the revised terms.

If you have any questions, concerns, or complaints regarding how fx30 handles your personal data, please contact our data protection team. We are committed to addressing every enquiry seriously and within a reasonable timeframe. You also have the right to lodge a complaint with the relevant data protection authority in Malaysia if you are not satisfied with our response.